Return Policy If you need to make a return... Personalized Merchandise We value you as a customer and care about your satisfaction. Creating personalized gifts means the item cannot be returned for other than a defect in the quality of the product or the workmanship of the engraving. We understand that everyone makes mistakes (including us!) Please double-check your personalization information before submitting your order. Check the spelling, dates and names carefully. We guarantee our craftsmanship and the quality of our products completely If product is defective we will be happy to return within 7 business days..